Customer Support Account Representative (French Speaking)

Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world. 

Current Opportunity: Customer Support Account Representative (French Speaking)

Location: UK
Onsite/Hybrid/Remote: Hybrid or remote depending on your proximity to our London office
Required Languages: French and English

What you will do: 

Workplace Options have an exciting opportunity for a Customer Support Account Representative in our UK office. This would be a hybrid or fully remote position depending on your proximity to our London office. The primary role of the Customer Support Account Representative is to virtually account manage a centralised portfolio of global small business clients.  The role also includes supporting the Customer Support Manager as well as team members. The Customer Support Account Representative is expected to retain existing business and generate additional revenue through up-sales and expansions of Workplace Options’ products and services. While the primary focus is to deliver account management via electronic communication. This position may require occasional travel to the London office and attendance at our annual SAM conference. 

Responsibilities:

• Provide virtual account management globally to WPO small business clients.
• Developing strong pro-active client relationships, understanding customer business requirements and exceeding customer expectations.
• Upselling and consultative cross-selling
• Close liaison with operations colleagues located in our global service centers.
• Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.
• Undertaking planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity. 
• Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
• Developing strong relationships with Workplace Options colleagues in all our territories. 
• Active participation in supporting Workplace Options’ business objectives, projects and initiatives.
• Ensuring the accuracy and completeness of our financial system, NetSuite, by updating and maintaining the correct finance contact information and comments, as well as managing dunning pauses when necessary.
• Participate in adhoc projects and assignments on behalf of the department and company.

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills: 

• Minimum of a bachelor’s degree in management, business or related field.
• Strong written and spoken communication skills in French and English.
• Previous demonstrated experience in an account management or customer service role working in the business-to-business services sector and or with 3rd party re-sellers.
• Strong understanding of core requirements for an account management role and the ability to implement these.
• Excellent communication, interpersonal and professional presentation skills in both English and French. Frequent online presentations are required as part of the role.
• Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines.
• Flexibility; creative problem-solving with ability to think “outside the box” to assist the client.
• Proficient with computers, web technology applications and competent in working with Microsoft Office Suite products.
• Able to work independently as well as being part of a virtual team across a matrix structure.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Gym reimbursement, Transport reimbursement, Tuition reimbursement, Permanent health insurance, Life insurance, Mentorship programme, CPD training reimbursement, EAP benefits, Employee exchange programme, Comprehensive training provided for this position.


At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

 

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).