We know that finding a meaningful and rewarding job can be a long journey.

Our goal is to make that process as easy as possible for you. Start your journey with us by browsing available jobs.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

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Nous savons que la recherche d'un emploi intéressant et gratifiant peut être un long parcours.

Notre objectif est de rendre ce processus aussi facile que possible pour vous. Commencez votre parcours avec nous en consultant les offres d'emploi disponibles.

Chez Workplace Options, nous nous engageons à construire un lieu de travail où les individus se sentent habilités à apporter leur entièreté au travail, sans jugement ni crainte de discrimination, et nous en sommes responsables. Nous comprenons qu'une organisation diversifiée n'est qu'un début et qu'elle aura besoin de soins et d'attention pour s'épanouir. Nous continuerons à prendre des mesures pour obtenir des résultats équitables et mesurables.

Nous nous efforçons de cultiver un espace où les différentes voix sont non seulement entendues, mais aussi activement recherchées et appréciées pour les perspectives uniques qu'elles apportent. En embrassant et en promouvant l'authenticité, nous visons à construire une communauté dynamique et inclusive qui favorise la collaboration, l'innovation, l'appartenance et l'épanouissement personnel.

Worklife Consultant - Remote Contract

Remote

Full Time

Customer Service

Entry Level

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Through our Military OneSource contract our employees focus on assisting our Military Service members telephonically offering them tools they need to overcome any challenge.

Current Opportunity: WorkLife Consultant

Location: United States
Onsite/Hybrid/Remote: Remote
Shifts: 10:00 -6:30 EST and 11:00am -7:30pm EST (required to work minimum of 2 evening shifts a month from 1:30pm-10:00pm)
Hourly Rate: $19.23

What we do:

In this role, you will be responsible for providing exceptional customer service to military service members and their families, assisting them in locating valuable resources and referrals within their community. Our Work-Life Consultants work in a fast-paced environment and are expected to uphold WPO's core values while maintaining high-quality customer service. Telephone and exceptional communication skills are vital in this role, as they contribute to our growth and success. We are looking for candidates who are organized, professional, and motivated self-starters.

Responsibilities:

Demonstrate high-quality customer service through use of empathy and active listening to guide conversations.
Gather personal information and details about the individual requiring care.
Obtain desired geographic locations for referral searches and any personalized criteria.
Deliver excellent customer service through written and verbal interactions with our clients and providers.
Ensure all entries are complete and accurate in multiple case management systems.
Conduct research using our internal database, websites, and local organizations to find resources that meet the client's needs in accordance with the department’s Editing guidelines.
Meet deadlines to ensure timeliness of research.
Follows structured formatting and guidelines to complete casework.
Contact businesses and clients by phone to provide confirmed matched resources to meet the client’s needs.
Perform quality assurance callbacks to our clients.
Maintain organized records of casework.
Ensure high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar in accordance with the department’s Editing guidelines.
Communicate with Team Leads to verify the status of casework via Microsoft Teams and email.

Qualifications/ Skills:

To excel in this role, you will need the following qualifications and skills:

Bachelor's Degree
Must be a US Citizen
A hard-wired broadband Internet connection via DSL, Cable, or FIOS connection is required
Data Entry – being okay with repetitive tasks
Soft skills – communication & teamwork, listening
Resourcefulness
Attention to detail
Follows direction
Time management
Professionalism and customer service experience
Flexible and adaptable
Willingness to learn
Proficient in Microsoft Word
Proficient in Outlook
Multitasker
Organization

Benefits:

401K
Paid sick leave
PTO
Prevailing wages
Flexible scheduling options: Hybrid or 100% remote

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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