Customer Service Representative - Overnight shifts

 
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.


Current Opportunity: Customer Service Representative

Location: Bangalore
Remote/Hybrid: Hybrid
Salary: 5.5 lacs per annum (Gross) plus night shift allowance
Shift hours: 7pm to 4am IST

What you will do:

Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist them in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.  

Responsibilities:
• Recruit and onboard mental health professionals, including counselors, psychologists, psychotherapists, wellness coaches, and trainers, to expand WPO's network of mental health service providers in all locations where WPO has covered lives, currently over 200 countries and territories.
• Thoroughly review provider applications and supporting documentation to ensure completeness and compliance with credentialing standards.
• Develop a deep understanding of credentialing standards, devise provider development strategies, and meet client-specific requirements.
• Conduct Primary Source Verification on licenses and malpractice coverage to maintain a reliable and reputable network.
• Distribute provider guidelines and application materials to external affiliates/providers during the recruiting process.
• Organize and maintain up-to-date provider files to ensure smooth service delivery.
• Complete all tasks efficiently, adhering to production and quality guidelines set by management.
• Maintain strict adherence to HIPAA and other relevant privacy regulations.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:

• Bachelor's Degree.
• Strong written and spoken communication skills.
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
• Proficient in conflict resolution skills.
• Ability to organize and prioritize effectively.
• Outstanding organizational, relationship-building and interpersonal communication skills.
• Ability to maintain high quality work in all aspects of the position.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Benefits - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position.


At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive.  We will continue to take action to ensure we achieve equitable and measurable outcomes.
 
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience


 

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).