Jira Support Engineer
Bangalore, Karnataka, India
Full Time
IT
Experienced
At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.
Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time. WPO is looking forward to take their technology investments to next generation with cutting-edge integration platforms based on Cloud technologies. Selected candidates will have opportunity to work with an exceptionally strong global technology team.
Job Description: Jira Support Engineer
What you will do:
The Jira Support Engineer will be responsible for administering, configuring, and supporting Jira environments for business and technical teams. We are looking for a candidate with strong Jira administration capabilities, including automation and scripting, along with solid organizational and communication skills, all of which are essential for ensuring smooth operations and user support.
Responsibilities:
Required Skills & Qualifications
What we offer:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Benefits - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time. WPO is looking forward to take their technology investments to next generation with cutting-edge integration platforms based on Cloud technologies. Selected candidates will have opportunity to work with an exceptionally strong global technology team.
Job Description: Jira Support Engineer
What you will do:
The Jira Support Engineer will be responsible for administering, configuring, and supporting Jira environments for business and technical teams. We are looking for a candidate with strong Jira administration capabilities, including automation and scripting, along with solid organizational and communication skills, all of which are essential for ensuring smooth operations and user support.
Responsibilities:
- Configure and administer Jira platforms including JSM, Jira Software, and Jira Product Discovery
- Integrate Jira with third-party tools (CI/CD, monitoring, CRM systems) via APIs and webhooks
- Provide L2/L3 support and troubleshooting for Jira-related issues
- Develop dashboards, reports, and KPIs for stakeholders
- Manage and optimize Confluence spaces, templates, and knowledge bases
- Implement and maintain AI-driven workflows using Atlassian Rovo agents
Required Skills & Qualifications
- 5+ years of hands-on experience with Jira ecosystem tools
- Strong understanding of Jira workflows, schemes, screens, fields, permission management, and configurations.
- Experience in Jira automation (Automation for Jira, ScriptRunner, or similar).
- Knowledge of scripting languages such as Groovy, JavaScript, or Python is a plus.
- Strong expertise in: Jira Service Management (JSM); Jira Software (Scrum/Kanban boards); Jira Product Discovery; Confluence administration
- Experience with Rovo agents or similar AI-based workflow tools
- Solid understanding of ITSM frameworks (e.g., ITIL)
- Experience with REST APIs, JSON, and automation scripting
- Knowledge of user management, permissions, and security models
- Experience with marketplace apps (e.g., ScriptRunner, Insight/Assets, Tempo is a plus)
- Familiarity with Agile and DevOps practices
- Excellent analytical and problem-solving skills.
- Ability to understand business processes and map them into Jira workflows
- Strong communication and documentation abilities.
What we offer:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Benefits - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).
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