Human Resources Generalist
At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.
Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.
Position:
The Human Resources Generalist provides support to the Human Resources team, specifically for our Military OneSource contract, with a focus on recruitment, onboarding, employee support, and HR operations. This role requires a high level of discretion, strong initiative, and supports both day-to-day HR needs and ongoing projects.
Key Responsibilities:
- Serve as the primary point of contact for employee and manager HR inquiries, ensuring timely, accurate resolution and follow-up
- Manage full-cycle recruitment including sourcing strategy development, candidate sourcing, resume review, and selection aligned to role requirements
- Source candidates using job boards, networking, and social media to build and maintain a qualified talent pipeline
- Conduct phone screens to assess candidate qualifications and fit
- Create, format, and post job requisitions across multiple job boards and platforms
- Maintain regular communication and intake updates for active and upcoming requisitions
- Ensure a positive candidate experience through consistent and professional communication throughout the hiring process
- Support onboarding and offboarding processes to ensure a seamless employee experience
- Facilitate new hire onboarding and ensure completion of required documentation and processes
- Support payroll activities by reviewing and validating employee data, including time off, holidays, and employment changes
- Partner with payroll to ensure accurate and timely processing of payroll
- Administer and track employee leaves of absence, including FMLA, short-term disability, parental leave, and other applicable programs
- Manage HR ticketing systems (e.g., Jira), ensuring accurate documentation, tracking, and resolution
- Provide guidance to employees and managers on company policies, procedures, and employee relations matters
- Assist with employee relations matters, including documentation, investigations, and follow-up actions as needed
- Maintain accurate and confidential employee records across HR systems (e.g., Paylocity, Zoho)
- Partner with HR leadership to ensure compliance with federal, state, and local employment laws and internal policies
- Assist with audits, reporting, and HR projects as assigned
- Support benefits administration projects in partnership with the Benefits Manager
- Contribute as a member of the HR team to support departmental goals and initiatives
- Serve as a member of the HR team; perform duties necessary to ensure the team's projects/goals are completed
Qualifications:
- Bachelor’s degree required
- Must be a U.S. citizen
- 5+ years of experience in HR Generalist and/or full-cycle recruiting roles
- Experience supporting HR operations in a government contract strongly preferred
- Experience with HRIS platforms (e.g., Paylocity, Zoho)
- Experience using ATS and/or ticketing systems (e.g., Jira, JazzHR)
- Experience supporting compliance with the McNamara-O'Hara Service Contract Act (SCA), including understanding prevailing wage and fringe benefit requirements
- Strong understanding of HR best practices and employment law fundamentals
- Excellent written and verbal communication skills
- High attention to detail and ability to manage competing priorities
- Proven ability to handle confidential and sensitive information
- Strong collaboration skills in a fast-paced environment
- This role is structured as a six (6) month temporary assignment, with the possibility of transitioning into a full-time position depending on performance and business need
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).